Monday, May 21, 2012

POOR SERVICE at True Value Hardware Store-Shangri-la Mall

Why is it that when celebrities go into a place, service people tend to lose sight of the essence of SERVICE?

I was at the True Value Hardware Store this afternoon located at the 6th floor of Shangri-la Mall to buy a "boquilla".  I don't usually buy hardware accessories in this place but since I don't want to go to SM Fairview anymore, this was the most accessible hardware on my way home.

There was only one cashier open and when I got it there was already a queue around three persons deep.  There was not much customers around so I reckoned that by the time I got my item there would be no more line when I pay.  NOT!  

I don't know what the problem of that customer but her troubles affected the next customers after her---me included.  Fortunately, I'm a patient man so I waited my turn.  The guy in front of me was not and left the store without buying anything.  So there I was from third to second in line.  This should be easy I told myself.  NOT!  

5:30pm:  Enter Regine Velasquez, Ogie Alcasid, together with their son Nate.  At least I'll have someone to ogle while I wait my turn.  15 minutes pass.  This lady only bought a couple of items but the credit card terminal was having trouble reading that small card she was using.  I'm a patient man, so I just continue to watch the Alcasids thinking of an intro to get a snapshot to give my aunt who is a die hard Regine fan.  Another 5 minute pass and Ogie lines up to pay for their purchase.  

I continue to think of my strategy to get a photo when another cashier readies to open another terminal.  Oh goody!  I was ready to transfer to that terminal when this cashier calls on Ogie.  What the...?!  He was in line only a few minutes and this cashier opens a terminal to service him first!  My goodness!  What were you thinking?!  Is this the kind of service quality that True Value imbibes in their staff?!  Favoring the famous over other customers like myself!  I almost blew my top.  Fortunately better judgement told me to just zip it.  I eventually finished my transaction and I got out of the store before I change my mind and make a scene.

Well, I'm not going back to this place!  I have nothing against the Alcasids but this store can service all the celebrities they want for all I care!  


13 comments:

Anonymous said...

ogie alcasid ‏@ogiealcasid
@ChipsHoy oh no! i did not realize that happened. i would have asked him to go ahead if he was ahead of me. do you have his twitter acct?

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