I was one of the "lucky" people to be given an automatically approved credit card from BPI. There was no paper work required. Just a telephone interview from their call center and the card was delivered to me in no time. However, I already have a couple of credit cards already so I just shelved it and eventually forgot about it. Early this year, I used it for a couple of transactions only to find out that it had been more than a year already and I was billed the annual fee. Not wanting to pay that amount, I tried callling their 89100 Customer Assistance number but I never got a chance to talk to an agent. That was two months ago and I'm still trying to call this number. I browsed through their internet site and tried to communicate via electronic mail but I was unable to find any e-mail address I can send my letter to.
Eventually, I got tired trying and just approached a manager to ask for assistance. According to the manager they have no customer service email address and my request should pass through their customer assistance number. Apparently, BPI had a system migration which affected both their bank transaction and their telephony. Unfortunately, even with the assurance from the manager that everything is alright now, I'm still unable to contact this number.
I say, "BPI SUCKS!"
