Tuesday, August 23, 2011

Negating Good Food with Bad Service: A Yellow Cab Experience

I've been a patron of Yellow Cab since I first got a taste of their Hot Wings and Charlie Chan Chicken Pasta way back in 2003.  Naturally, being a staple entity at SM Fairview, this is where I take my family for a Yellow Cab treat. 

Needless to say, the food is good to come back for more.  Service, unfortunately, is another matter.

One thing that a service person should master is the art of LISTENING.  I have been in the service oriented business myself and being attentive to your customer's needs is a key factor in making them feel at home.  Sad to say, I did not feel this way at the hands of the Yellow Cab branch at SM Fairview. 

Paper napkin is an operating cost that would be hard to put a number to so it is just but natural to have an initial number to give away upon order and then give more upon request.  Based on my dining experience at Yellow Cab they give around 4 paper napkins for an order of 4pc Hot Wings, 10" pizza, and pasta.  My wife brings along Wet Ones in her person every time she goes out and that's what we use when the 4 pieces of paper nakpins cannot compensate for all the wiping done during meal time.  However, four visits ago, she ran out of Wet Ones and I needed to ask the rounding service crew for more.  He acknowledged my request politely.  The problem was---he never came back.  At first I thought it was just a matter of forgetfullness but for the same scenario to happen three times is somewhat unsettling.  The kicker came this evening when my wife and I went to dinner at the same branch.  This time I asked for two glasses with ice.  Actually, the attending service crew offered to give us glasses since she saw that we have something to drink but no glasses to drink it with.  Initially I thought that this would be different since it was the service crew who offered---I was wrong.  She did not come back with the glasses so my wife and I just chugged our drink off the bottle. 

It's really unfortunate to have such good food complemented with bad service.  Tsk, tsk, tsk.

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